Staff profiles

Our management team is made up of talented professionals who are committed to supporting people with disability, their families and carers.

Geoff Manton

Geoff MantonChief Executive Officer

Geoff has been the Chief Executive Officer of Northern Support Services since July 2016, working with the Board, staff and community to oversee our organisation’s businesses transformation to, and implementation of, the National Disability Insurance Scheme (NDIS) in the North Eastern Metropolitan Area.

He has over 26 years’ experience working within the social welfare sector.

Geoff’s managerial experience and background working in disability has seen him manage statewide community service programs, including:

  • family case management
  • community development
  • recreation programs
  • independent living skills
  • Auslan interpreting services and allied health services, including
    • counselling
    • audiology
    • speech pathology
    • educational psychology services.

His governance experience and background includes:

  • currently being a member of the Australian Institute of Company Directors
  • currently being a Director of Eureka Community Kindergarten Association Ballarat
  • being a past Director of the National Employment Services Association (NESA), the peak advocacy body supporting employment service providers supports
  • being a past member of the reference group supporting the National Disability Coordination Officer (NDCO) Program for the Department of Industry, Innovation, Climate Change, Science, Research and Tertiary Education (DIICSRTE) in the Inner Northern and Eastern Melbourne Regions.

“My passion is to develop our community to ensure equality, mitigate social inequity and build better lives.”

Margaret Hatton

Margaret HattonFinancial Controller

Margaret has significant financial management experience, including six years in the not-for-profit sector.

She has experience working with organisations that provide disability support (accommodation, day programmes, supported employment and recreation), out of home care, early learning centres, disability employment, social enterprises and help for refugees.

Before this, Margaret worked in the manufacturing sector with large multinational organisations.

“I enjoy working in an environment where people enjoy attending and achieve great outcomes.”

Paul Jones

Paul JonesGeneral Manager, Living Options

Paul has worked in the community and employment service sectors for the past 20 years.

His roles have included youth work, mental health, employment programs, Indigenous programs, disability advocacy and information and referral services.

Paul spent the last 10 years with Deaf Children Australia's Disability Employment Service, Sign for Work, where he was National Services Manager.

He lives north east of Melbourne with his partner and two children, and has personal experience with intellectual disability.

“To make a difference in people’s lives and help them reach their full potential.”

Tess Richardson

Tess RichardsonGeneral Manager, Community Options

Tess joined us in 1992 as a Community Options instructor and has also worked in Accommodation and Personalised Services. She has been engaged in operational leadership roles including change management, mentoring and marketing.

Tess also managed the refurbishment of our Ethel Street site, including the relocation of the Options for Older People participants and their support team.

Tess has a Cert IV in Disability and a Cert IV in Training and Assessment.

“I thrive in an environment underpinned by equity and equality.”

Andrew Pappas

Andrew PappasGeneral Manager, Business Development

Andrew is developing an NDIS Readiness Action Plan that will be rolled out across all areas of our organisation.

He has over 18 years’ experience working as a trainer and business consultant in the disability employment sector.

Andrew founded and directed Melbourne Employment Trainers, where disadvantaged and unemployed people are connected to employers, before working at Prahran Mission for nine years in a number of roles.

Andrew has a Diploma in Business Management and a Cert II in Australian Sign Language.

“I have a strong values base and a passion for empowering people to enable them to fulfil their potential.”

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