Current jobs

Innovative Practitioners - Disability Support 

Various Positions Available

Are you an experienced Support Worker? 

Northern Support Services for people with disabilities (NSS) is a non-profit organisation operating under a range of funding and service contracts. The organisation delivers an agreed number of program hours to registered or eligible participants. NSS operates as a disability service provider predominantly within the Darebin Local Government area. We are committed to partnerships with other service providers to maximise options, flexibility and choice through resource sharing and service coordination. These programs utilise available community resources to maximise the ability of participants to be involved in their local community.

Various positions available:

NSS currently have various opportunities available across many programs and departments including shared supported Accommodation, Short Term Accommodation and Community Options. We are looking for committed, empathetic, passionate Disability Support Workers who have a genuine desire to assist and support clients. If you are available to deliver a flexible, high quality service and feel passionate about making a difference, this opportunity may be for you.

Your responsibilities:

To support people with a disability in a range of settings and to maximise their right to contribute to the social, recreational and economic growth of the community.

You will maximise opportunities for independence, decision making and enjoyment in whatever they choose to do. This may include workforce participation, performance and visual arts, cooking and joining other community groups, and accessing local community venues.

To be successful, you must have:

  • The ability to develop strong relationships with clients and other stakeholders
  • Sound knowledge of the philosophical principles of service delivery in the disability field and demonstrated understanding of applying these principles to daily work practices
  • Ability to work with limited supervision and solve problems as they arise
  • Highly developed communication skills
    Current First Aid level 2 Certificate
  • Current CPR
  • National police Children Check

Preferred but not essential:

  • Experience in working with people with challenging behaviours, intellectual disabilities and autism
  • Knowledge of  the NDIS
  • Current drivers licence
  • Own vehicle with comprehensive car insurance
  • Certificate IV in Disability or equivalent qualification

Please also note that as part of NSS’s safety screening process, your name will be checked against the Disability Worker Exclusion List (DWEL), maintained by the Disability Worker Exclusion Scheme Unit (DWESU) of DHHS.

How to apply:

If the above position interests you, and you believe you are able to satisfy the selection criteria, we would like to hear from you. Please direct any enquiries to our HR Manager, Nadja Krueger by calling 9486 5077.

To apply, please send a copy of your resume and covering letter to nadja.krueger@nss.org.au

Process Mapping Officer

About the role:

Based at our Union Street site, a newly created four month, fixed term, full-time role has become available for an enthusiastic process mapping specialist. Working closely with the Risk & Quality Manager, this role will require liaison between departments across NSS to ascertain what processes are currently in place and if they meet compliance either set by DHHS and NDIA, and how they meet NSS business requirements at a local level.

Your responsibilities:

  • Generate together in consultation with management, a coherent roadmap of NSS processes
  • Review and update existing roadmaps
  • Identify gaps between current processes, compliance and NSS business requirements
  • Articulate and recommend proposed improvements

To be successful:

  • Previous experience in process mapping (essential)
  • Relevant qualifications
  • Experience in the disability services industry (desirable but not essential)
  • Competent understanding of disability services and/or NDIS such as evidence requirements and quality standards
  • Good understanding and experience using MS Office Word
  • Exceptional communication skills with the ability to draw out key information from stakeholders and breaking down information
  • Strong written and analytic skills
  • The ability to research and source best practice and compliance 
  • The ability to hit the ground running and being flexible

In return we offer a competitive salary, salary packaging, exceptional employee benefits, attractive work conditions, and an amazing work place culture. 

To apply: If this position is what you are looking for and you believe you can satisfy the selection criteria, we would like to hear from you. Please direct any enquiries to HR Manager, Nadja Krueger by telephoning 9456 5077. To apply please send a copy of your resume and covering letter to nadja.krueger@nss.org.au 

Intake Officer

About the role:

NSS has an exciting vacancy for an Intake Officer in a full-time, fixed term twelve month contract.  The role is responsible for assessing new and current client NDIS plans and matching clients with relevant available NSS services, in line with their allocated NDIS funding or other relevant funding.

Your responsibilities will be to:

  • Act as a first point of call to external stakeholders in order to promote and provide information on NSS services
  • Liaise with internal stakeholders in order to provide support options to clients in line with their NDIS funding and goals or other relevant funding type
  • Liaise with internal and external stakeholders to ensure successful implementation of NDIS plans and support client outcomes
  • Facilitate Service Agreements with NDIS clients and ensure service agreement reviews are completed annually and/or as required
  • Create and maintain participant service bookings via the NDIS provider portal
  • Provide support to clients and carers to plan use of their NDIS funding, and match funding and support needs with relevant available NSS services
  • Manage a large portfolio of client plans with the ability to prioritise as required in a timely and efficient manner
  • Maintain accurate records and internal systems used to track plans and funding. 

The successful candidate will have:

  • Qualifications in disability, community services or related field
  • Well-developed interpersonal communication skills (written and spoken) with the ability to adapt communication styles to meet audience requirements
  • Demonstrated time-management and organisational ability to work effectively under pressure, multi-task and problem solve
  • Demonstrated experience in service matching
  • Highly developed analytical and creative problem solving skills
  • The ability to negotiate and influence
  • A second language is desirable
  • Current Driver License
  • National Police Check and Working With Children Check (or a willingness to obtain).

In return we offer a competitive salary, salary packaging, exceptional employee benefits, attractive work conditions, and an amazing work place culture. 

To apply: If this positions is what you've been looking for, and you believe you can satisfy the selection criteria, we would like to hear from you. Please direct any enquiries to HR Manager, Nadja Krueger by telephoning 9486 5077. To apply please send a copy of your resume and covering letter to nadja.krueger@nss.org.au 

Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply. NSS is an Equal Opportunity Employer. We welcome applications from people of Aboriginal and Torres Strait Islander (ATSI) and Culturally and Linguistically Diverse (CALD) backgrounds.

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